How was the highest indoor air classification achieved?
To maintain the highest level of customer satisfaction, Castellum’s desire was to reach the highest possible indoor air classification in their properties. Consequently, Castellum selected to have 720° Solution indoor air monitoring installed in its Rantatie Business Park located in Kalasatama.
Aiming at excellent customer satisfaction and high-quality indoor air
Considering that customer satisfaction and long-term customer relationships are at the core of the company’s operations, Castellum wanted to ensure through indoor air monitoring that the indoor air classification of the Rantatie Business Park Loikka reaches its highest level possible.
The decision was made to introduce 720° indoor air monitoring alongside the building automation supplied by the contractor at the end of November 2017, and already in December, the monitoring was expanded.
“High-quality indoor climate conditions are the alpha and omega of an office building’s customer satisfaction”, notes Castellum’s Property Manager Lauri Maila.
Quicker reacting to indoor air settings made possible
“Alongside the building automation supplied by the contractor, we also wanted the 720° indoor air monitoring system. This is to ensure customer satisfaction and quick reacting to the operation of indoor air adjustments”, notes Maila.
With the aid of the 720° Analytics, temperature fluctuations, carbon dioxide levels, material emissions, humidity conditions, and particulate level quantities can now be monitored in real time and even proactively. In case any shortcomings are detected, the company can react to them immediately.
720° Solution’s strengths are high-quality interface & clear reports
When Castellum needed to expand the indoor climate monitoring to new premises in the beginning of 2020, they ended up choosing 720° Solution again. Property Manager Lauri Maila praises the clear and high-quality interface.
“If I compare the 720° Analytics’ interface to other interfaces in the market, 720° really stands out. 720° Analytics system is user-friendly, professionally implemented and the reporting is throughout excellent and clear”, adds Lauri Maila.
Maila is also satisfied with the customer and user communications; the aim at Castellum is to keep the tenancies long term. This means that solutions to maintain the spaces’ high quality are of use. Also from this point of view, the communication has a significant role, and for example good reporting tools help to build trust and satisfaction.
720° Display provides the users of the space a general view of the condition of the indoor environment
Using the tablet, any of the users of the space can see the general indoor air quality view and submit feedback regarding the working conditions. Up-to-date communication serves to avoid uncertainty related to indoor air and promotes trust between the users of the space and its owner.
Property management and property maintenance, in turn, are provided with a more detailed view showing exactly which factors need attention and what are the measures that should be undertaken – this allows for maintenance to be targeted where it is needed the most and for the maintenance frequency to be reduced.
New indoor air monitoring aided in reaching the best indoor air classification
The indoor air quality classifications from S1 downwards indicate the indoor climate conditions of a building. Conditions awarded the S2 classification are already considered to be good, but reaching the S1 classification requires a higher indoor air quality as well as around-the-year management of indoor temperature.
Buildings that are awarded the best classification are able to achieve extremely clean air, optimized humidity and temperature conditions as well as individual indoor climate management. Castellum wanted for the new Business Park to achieve the highest S1 requirement level. In addition, the company wanted to have the ability to react rapidly to any forthcoming challenges in relation to indoor air.
Indoor air quality is of immense relevance for the wellbeing of the working environment and the customer satisfaction of the Business Park. According to Castellum, indoor air monitoring has fulfilled all expectations, because, with the aid of the 720° Analytics, the conditions remain continuously on a high-quality level.